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Skin Lyrics Returns Policy

For purchases made other than via www.skinkyrics.co.za, please consult with the retailer where you purchased the product for their returns policy.  We only accept returns of products purchased through the SKIN LYRICS online shop.

SKIN LYRICS will fully refund or replace any goods purchased if they are found to be defective or visibly damaged during transit.  

We do not refund products that were:

  • Obtained from a source other than at www.skinlyrics.co.za.

  • Damaged by abuse or negligence.

  • Damaged by misuse or other than the intended purpose.

  • Not cared for or stored according to the instructions on the packaging.

  • If the product has been received by you and is damaged, you will not be able to return it for a refund. Please ensure that you don’t purchase a product if you are not willing to accept the purchase in full.

Your product/s purchased can be returned to us for a refund or exchange under the following conditions:

  • Product/s must not be opened, used, or damaged, and must still be in original packaging and in the original condition.

  • Product/s must be sent back within 7 days from the original receipt of the goods.

  • Your proof of purchase/order information must also be included in the return.

  • Refunds will be processed in the same form that you originally paid for your order as soon as possible upon receipt of the returned products.  

  • If the product(s) was purchased with a card, it will be refunded to the same card which was used to purchase the item. We will not be able to refund any purchase price to a different card to that which was used for payment in the original transaction.

  • If the payment was made by EFT it will be refunded by EFT (bank transfer)

The total value of the refund will equal the payment made for the goods purchased, excluding courier costs.

Please be sure to return your product/s to the correct address.

 

ONLINE ORDERS:

If you received your order placed via skinlyrics.co.za and wish to return it to us in accordance with the conditions listed above, please send it to:

POSTNET SUITE 62
PRIVATE BAG X3
THE REEDS
0061

 

ONLINE ORDER QUERIES & CHANGES:


SKIN LYRICS will endeavour to process your query or order as soon as we receive it. If you have any concerns regarding your order, please email info@skinlyrics.co.za and include your order number and concern, so we can assist you as promptly as possible.
 

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